Pattern 01 / Field service
Completed work reached billing late because the office rebuilt every job story.
What the team faced
Field notes, photos, materials, approvals, and customer details were captured in different places. The office spent time chasing missing context before an invoice or follow-up could move forward.
How the workflow changes
A job-close event creates a structured checklist. Missing information becomes a visible exception, complete records route to the next review step, and the customer receives an appropriate update only after the designated owner approves it.
Design principle
Capture the information when work changes—not later when a team member has to reconstruct it.